Payment Methods
Contact
- info@nureashop.com
- +1 786-295-6957
Korean Skincare That Delivers Visible Results
Curated best sellers for hydration, glow and anti-aging ✨
Returns & Exchanges
NUREA is committed to providing high-quality products and ensuring customer satisfaction. If you receive a damaged or incorrect product, you may request a return or refund within 14 days of receiving your order.
Please contact our Customer Service team as soon as possible to initiate the process.
Request Return
To request a return or refund, please contact: info@nureashop.com Please include the following information in your request: - Order number - Description of the issue - Photos of the damaged or incorrect product If you received the wrong item, please also include a photo of the shipping label attached to the package. Once your request is submitted, our team will review the information and provide the next steps for the return process. Please do not return any products without receiving confirmation from our support team.
Prepare Package
Safely repack the product.
Ship Item
Send the package using the provided instructions.
Receive Refund
If the return request is approved due to a defective or incorrect product, refunds will be issued to the original payment method used for the purchase. Processing times may take approximately 2–10 business days depending on the payment provider.
What you should know
To request a return or refund, please contact:
info@nureashop.com
Please include the following information in your request:
– Order number
– Description of the issue
– Photos of the damaged or incorrect product
If you received the wrong item, please also include a photo of the shipping label attached to the package.
Once your request is submitted, our team will review the information and provide the next steps for the return process. Please do not return any products without receiving confirmation from our support team.
Contact support within 48 hours with photos for immediate assistance.
Returns or refunds will not be accepted in the following cases:
– The product was opened or used
– The return request is made more than 14 days after delivery
– The product was intentionally damaged
– Incorrect information was provided during checkout
– The request is based on change of mind after purchase
For hygiene and safety reasons, opened skincare products cannot be returned.
If the return request is approved due to a defective or incorrect product, refunds will be issued to the original payment method used for the purchase. Processing times may take approximately 2–10 business days depending on the payment provider.
Need help with a return?
NUREA does not currently offer direct product exchanges. If you receive a defective or incorrect product, please contact our Customer Service team so we can assist you with the appropriate resolution.
For any return or refund inquiries, please contact:
info@nureashop.com
Our support team will guide you step by step.
Contact Support